Thermocloud support
Help is close at hand.
Find quick answers for Thermocloud on iPhone, iPad, and the web—or send us a note and we’ll help you get back on track.
Support is available at support@thermocloud.net
Quick help
Start with the basics
Most common issues can be resolved with one of these steps.
Common questions
A few things to try
These checks are safe to do on your own. If they don’t resolve the issue, email us with the details above.
Contact supportConfirm that you’re using the email address connected to your Thermocloud account. Passwords are case-sensitive. If you still can’t sign in, request a fresh password-reset link; older reset links stop working after a successful reset.
- On your device, open Settings → Notifications → Thermocloud and turn on Allow Notifications.
- Open Thermocloud and make sure you are signed in to the correct organization.
- Check that you are subscribed to the relevant alarm and have access to its facility.
- Ask an organization administrator to confirm the alarm is active and push delivery is enabled.
Focus modes, Scheduled Summary, and device connectivity can also delay or silence alerts.
Your organization controls workspace membership and facility access. First confirm that the expected organization is selected, then refresh the app. If an item is still missing, ask an organization administrator to check your membership, role, and location access.
For stale readings, verify that your phone is online and reopen the app. An administrator can check the sensor’s status in the web dashboard.
You can initiate account deletion from the account settings in the Thermocloud mobile app. Because organizations may own shared monitoring and audit records, we may need to verify your identity and resolve organization access before completing the request.
For access, correction, export, deletion, or other privacy questions, email support@thermocloud.net.
Still need help?
Tell us what’s going on.
Send a brief description to our support inbox. Questions, issue reports, feedback, and feature requests are all welcome.
support@thermocloud.net